WHAT IS A CHATBOT?
A chatbot is a software application designed to simulate human conversation. It can interact with users through text (like a livechat window or message app) or voice (like virtual assistants such as Siri or Alexa). It can answer questions, guide users through tasks, provide support or recommendations and automate routine interactions (like booking appointments or checking account balances).
Why use our Chatbot?
Not all Chatbots are created equal
Why Choose Hinewai?
Because it’s not just smart—it’s human-smart.
Most chatbots can answer questions. Some can even automate tasks. But Hinewai’s chatbot goes further—it’s built to understand your business, reflect your values, and connect with your customers in a way that feels personal, natural, and distinctly Kiwi.
Here’s what makes us different:
🌿 Culturally Grounded, Uniquely Kiwi
Hinewai’s chatbot is designed with the values of Aotearoa at its core—manaakitanga (care), whanaungatanga (connection), and kaitiakitanga (guardianship). That means every interaction with your customers feels respectful, thoughtful, and grounded in trust.
Your brand voice, your way—no generic scripts.
🤖 AI That’s Easy to Use (No Geek-Speak)
Let’s be honest—some bots feel like you need a PhD to get them running. Not ours.
With Hinewai, there’s no complex setup, no technical jargon, and no hidden costs. Just a friendly interface, seamless onboarding, and tools that work right out of the box.
We’ve done the hard work, so you don’t have to.
đź’¬ Conversational, Not Robotic
Your customers deserve better than robotic replies. Hinewai’s chatbot speaks in a way that’s natural, clear, and conversational—and it’s fully customisable to sound like you.
Whether you're running a bakery in Blenheim or a law firm in Hamilton, our chatbot sounds like it belongs in your team.
đź”’ Data You Can Trust
We take privacy seriously. Your data stays in your hands—secure, private, and never sold. We’re a local team, operating with full transparency and a deep respect for your customers’ trust.
⚡ Built for Busy Business Owners
Running a business is hard enough. Hinewai’s chatbot takes care of the repetitive stuff—answering FAQs, capturing leads, handling bookings—24/7. So you can focus on what you do best.
Think of it as your extra pair of hands (without the payroll).
A chatbot is a computer program designed to simulate conversation with human users, often over the internet. Think of it as a virtual assistant that can answer questions, provide support, or even help customers make purchases on your website. Chatbots can interact through text or voice and are available 24/7, which means they can assist your customers even when you're not around. They work by using artificial intelligence to understand and respond to inquiries, making it easier for small business owners like you to connect with customers efficiently. By implementing a chatbot, you can improve customer satisfaction, save time, and potentially increase sales without needing advanced technology skills.
WHAT IS A CHATBOT?
Our Appointment Setting Chatbots don't just engage visitors - they qualify leads send out lead magnets and capture vital data all in one smooth interaction. Free up your team from repetitive tasks and watch your conversion rates soar as our bots work around the clock to turn visitors into prospects. Less time wasted, more sales closed.
Are you constantly searching through different files, SOP documents and folders to find the answer you need for a customer?Longer wait times for customers go out the window, as our Chatbot is designed to assist users by answering questions, providing support and resolving issues in real times.
E-Commerce Chatbot
It's just like having your own Personal Shopper! Our Email Chatbots can handle order status and return queries, suggest product recommendations, browse products and handle most other customer service enquiries.
Customer Service Chatbot
Appointment Booking Chatbot
Lead Generation Chatbot
Social Media Marketing Chatbot
Voice Chatbot
By using conversational AI, these Chatbots can qualify leads effectively and help businesses increase their conversion rates online, send lead magnets, do chatbot quiz marketing and so much more to generate customer leads.
Our Voice Chatbot can be integrated easily with other voice software solutions. This Chatbot can engage in everyday conversation, answering queries, handling tasks and assisting with transactions using voice recognition technology. For example if you're a sole trader you won't have to miss another client call again
This can be used as a Comment Automation- Growth tool for Facebook, Instagram and Whatsapp, to increase customer engagement and extend audience reach by automating the process of responding to customer comments. As a Chatbot-building platform we are also recognised as a Meta Business partner which allows for easy integration with these Social Media platforms